Architecture
TruOS at the centre. Twelve agents underneath.
TruOS owns governance, event coordination, state, and decisioning. The twelve agents stay focused on doing one job well, on the right channel, with hand-offs that TruOS chooses in real time.
Under TruOS
Workforce
Twelve specialised agents — Tracker, Ledger, Press, Thread, Voice, Compass, Notary, Foundry, Coach, Lens, Reach, Anchor — each owns one job. Channels evolve, agents evolve, but TruOS underneath stays stable.
- · One agent per role, no overlap
- · Pluggable channels (WhatsApp, voice, email, web)
- · Idempotent, audit-logged tool calls
- · Hand-off to a human at policy thresholds
Inside TruOS
Coordination
An event bus, long-running journey state, retries, timers, webhooks, and channel routing. TruOS reads journey context and returns the next-best-action with explainable rationale. Every override feeds back as training signal.
- · Event bus + state machines
- · Next-best-action decisioning
- · Retries, timers, channel routing
- · Confidence + rationale on every call
Inside TruOS
Governance
Control panel, knowledge base, policy engine, and audit chain. Super-admins set ICP, channel hours, escalation thresholds, and which agent may act with what autonomy. Every decision is recorded in a tamper-evident chain that satisfies RERA + DPDP scrutiny.
- · ICP & project-approval rules
- · Knowledge base (brochures, FAQ, payment plans)
- · Policy engine (rules-first orchestration)
- · Audit chain (Session 2.9, already shipped)